Frequently Asked Questions

TRAGENE Journal is an AI-powered Tragene Journal designed to help traders automatically import their trades, analyze performance, monitor statistics, identify mistakes, and improve their trading through detailed analytics and AI-generated insights.

No. TRAGENE Journal is not a broker and does not execute trades, hold funds, or provide brokerage services.

No. We do not provide buy or sell signals, investment recommendations, or financial advice.

Yes. Whether you're a beginner or an experienced trader, TRAGENE Journal helps you understand your trading performance and build better trading habits.

Currently, TRAGENE Journal supports MetaTrader 5 (MT5). Additional platforms may be supported in future updates.

Not at the moment. Support for MT4 may be added in the future.

Trades are automatically synchronized from your connected MT5 trading account. Once connected, your trading history is imported into your journal where it is processed into charts, reports, analytics, and AI insights.

Yes. Supported accounts can synchronize automatically after being connected.

For supported MT5 accounts, you will generally need:

• Trading Account Number
• Investor (Read-Only) Password
• Broker Server Name

The Investor Password provides read-only access to your trading account. It allows TRAGENE Journal to read your trading history without allowing any trading activity.

No. TRAGENE Journal cannot:

• Open trades
• Close trades
• Modify trades
• Withdraw funds
• Deposit funds

It only analyzes trading information.

Yes. TRAGENE Journal is designed to access trading information for analytics purposes only. We implement security measures to protect your account information.

No. TRAGENE Journal cannot access your funds.

We use secure HTTPS connections and industry-standard security practices to protect your information during transmission and storage.

You retain ownership of your trading data. TRAGENE Journal processes it only to provide platform features such as analytics, AI insights, and reporting.

The AI may analyze:

• Trade history
• Win rate
• Risk management
• Drawdown
• Journal notes
• Trading behavior
• Performance trends
• Trading psychology patterns
• Overall statistics

No. AI-generated insights are intended to assist your trading review and may occasionally contain inaccuracies. Always make your own trading decisions.

No. The AI provides analytical observations and educational insights only.

TRAGENE Journal offers multiple subscription plans. Current plans, pricing, and included features are always displayed on:

• Homepage
• Pricing Section
• User Dashboard

You can purchase a subscription by:

1. Create an account.
2. Log in.
3. Open the Pricing page or Dashboard.
4. Select your preferred plan.
5. Complete the payment.
6. Your subscription will be activated automatically after successful payment.

Generally, subscriptions are non-refundable. Refunds are only considered in limited situations involving verified technical or billing issues caused directly by TRAGENE Journal. Please refer to our Refund Policy for complete details.

Yes. You may request account deletion through your account settings or by contacting support.

Your premium features will no longer be available. You can reactivate them at any time by purchasing a new subscription.

Depending on your subscription, the dashboard may include:

• Win Rate
• Profit & Loss
• Drawdown
• Risk Metrics
• Performance Charts
• Trading Calendar
• Trading Statistics
• AI Insights
• Journal Entries
• Performance Reports

Yes. You can record personal observations, mistakes, emotions, and trading plans for future review.

TRAGENE Journal supports the latest versions of modern browsers, including:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari

Common reasons include:

• Incorrect account number
• Incorrect Investor Password
• Incorrect broker server
• Temporary broker connection issues
• Network interruptions

Verify your credentials and try again. If the issue persists, contact support.

No. We do not sell your personal information or trading data.

Your trading data is required to provide:

• Analytics
• Reports
• Charts
• AI Analysis
• Trading Statistics
• Journal Features

You can contact us through the official support methods listed on our website.

Please report bugs with:

• A description of the issue
• Screenshots (if available)
• Steps to reproduce
• Your registered email address

This helps us investigate and resolve issues more quickly.

No. You are solely responsible for your trading decisions. TRAGENE Journal provides analytics and journaling tools only.

Our legal documents are available on the website, including:

• Terms & Conditions
• Privacy Policy
• Refund Policy

Please review them before using the Service.