Privacy Policy

1. Information We Collect

We collect information that you provide directly, information generated while using the Service, and certain information collected automatically.

1.1 Account Information

When creating an account, we may collect:

• Full Name
• Username
• Email Address
• Password (stored securely in hashed form)
• Profile Photo (if uploaded)
• Country
• Time Zone
• Preferred Language
• Account Preferences

1.2 Trading Information

If you connect a supported trading platform or upload trading information, we may collect:

• Trading Account Number
• Broker Name
• Trading Platform Information
• Account Type
• Account Currency
• Trade History
• Orders
• Open Positions
• Closed Positions
• Trade Entry Price
• Trade Exit Price
• Stop Loss
• Take Profit
• Trade Volume
• Profit and Loss
• Commission
• Swap
• Balance History
• Equity History
• Margin Information
• Drawdown Statistics
• Win Rate
• Risk Metrics
• Performance Statistics
• Tragene Journal Notes
• Uploaded Trade Screenshots
• Tags and Categories
• Custom Notes

We only collect this information when you voluntarily connect your trading account or upload data.

1.3 AI Feature Data

If you use AI-powered features, we may process information including:

• Trading history
• Trading statistics
• Journal entries
• Notes
• Performance metrics
• Uploaded screenshots
• Questions submitted to AI
• AI-generated reports and summaries

This processing enables features such as:

• Trade analysis
• Performance insights
• Pattern recognition
• Risk evaluation
• Trading psychology summaries
• Personalized analytics
• Journal assistance

1.4 Payment Information

When purchasing a subscription, payments are processed by our payment provider.

We do not store your complete payment card details.

Depending on the payment provider, we may receive:

• Payment Status
• Transaction ID
• Purchase Amount
• Currency
• Payment Date
• Subscription Purchased

1.5 Automatically Collected Information

When using the Service, we may automatically collect:

• IP Address
• Browser Type
• Browser Version
• Device Type
• Operating System
• Screen Resolution
• Language Preferences
• Time Zone
• Pages Visited
• Session Duration
• Referral Source
• Click Activity
• Crash Reports
• Error Logs
• Performance Logs
• Security Logs

2. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Improve website performance
• Analyze website usage
• Detect fraud and abuse
• Maintain security
• Improve user experience

You may disable cookies through your browser settings, although some features may not function correctly.

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Authenticate users
• Provide subscription features
• Synchronize trading history
• Generate analytics
• Calculate trading statistics
• Produce AI-powered insights
• Display dashboards and reports
• Improve platform performance
• Personalize your experience
• Respond to support requests
• Detect fraud or abuse
• Maintain security
• Monitor service reliability
• Comply with legal obligations
• Improve existing features and develop new ones

4. Trading Data Processing

Your trading data is processed solely to provide the functionality of TRAGENE Journal.

This includes:

• Trade Journaling
• AI Analysis
• Risk Analysis
• Performance Reports
• Charts
• Statistics
• Trading Insights
• Trade Review
• Historical Analysis
• Dashboard Metrics

5. AI Processing

Some features rely on Artificial Intelligence.

To generate AI-powered insights, portions of your trading information or journal content may be securely processed using AI technologies operated by us or trusted third-party AI providers.

We strive to send only the information necessary to generate the requested functionality.

6. Information Sharing

We may share information only when necessary with trusted service providers that help operate the Service, including:

• Cloud hosting providers
• Payment processors
• Email delivery services
• Analytics providers
• AI service providers
• Security providers
• Customer support tools

These providers are permitted to use your information only for providing services on our behalf and are expected to protect it appropriately.

We may also disclose information where required by law or to protect our legal rights, users, or the security of the Service.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards, including:

• HTTPS encryption
• Password hashing
• Secure authentication
• Access controls
• Server security
• Database protection
• Security monitoring
• Regular backups
• Protection against unauthorized access

8. Data Retention

We retain your information only as long as reasonably necessary to:

• Provide the Service
• Maintain your account
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

If you delete your account, your personal information and trading data will be removed from our active systems within a reasonable period, except where retention is required by law or where limited backup copies remain temporarily for disaster recovery purposes.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Update your information
• Correct inaccurate information
• Download your data
• Delete your account
• Request deletion of your trading data
• Change your password
• Disconnect linked trading accounts
• Contact us regarding your personal information

We may need to verify your identity before processing certain requests.

10. International Data Processing

Depending on the location of our infrastructure or service providers, your information may be processed or stored in countries other than your own.

By using the Service, you acknowledge that your information may be transferred and processed in accordance with this Privacy Policy.

11. Third-Party Services

The Service may integrate with third-party platforms and services, including but not limited to:

• Trading platforms
• Payment providers
• Cloud hosting services
• Email providers
• Analytics platforms
• AI providers

These services operate under their own privacy policies, and we encourage you to review them before using their services.

12. Children's Privacy

The Service is not intended for children below the minimum age permitted by applicable law.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

13. Marketing Communications

If you subscribe to newsletters or promotional communications, we may send updates about:

• New features
• Product announcements
• Platform improvements
• Offers
• Educational content
• Important account notices

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those emails. Service-related communications, such as security alerts or billing notices, may still be sent where necessary.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The revised version will be published on our website with an updated "Last Updated" date.

Continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or how your data is processed, please contact us using the official contact information provided on our website.